National Casino Responsible Gaming
At National Casino, gambling should always be approached as a form of entertainment, not as a way to make money or solve financial problems. Outcomes are based on chance, and no strategy can guarantee a win.
This Responsible Gaming page explains how we promote safer play, the tools we provide to help you stay in control, and where to find independent support in Australia if gambling stops feeling enjoyable.
Our Commitment to Responsible Gambling
National Casino is committed to providing an online casino environment that supports informed decision-making and balanced play. Responsible gambling is a shared responsibility: we aim to offer practical safeguards and clear information, while encouraging players to set boundaries that fit their circumstances.
We encourage you to gamble only with money you can afford to lose, to take regular breaks, and to avoid chasing losses. If you feel that gambling is becoming stressful or difficult to control, it is important to seek help early.
Responsible gambling also means transparency about how our games work. Please review game information and any relevant bonus terms before you play so you can make informed choices about time, spend, and risk.
Recognising Problem Gambling
Problem gambling can affect anyone, and it may develop gradually. Recognising early warning signs can help you take action before it causes harm. The following behaviours may indicate that gambling is no longer under control:
- Spending more time or money than intended, or finding it hard to stop once you begin.
- Chasing losses, increasing stakes, or feeling pressured to “win back” money.
- Hiding gambling activity, arguing about gambling, or feeling guilt after playing.
- Neglecting work, study, relationships, sleep, or personal responsibilities.
- Borrowing money, selling items, or using funds meant for bills or essentials.
- Feeling anxious, low, irritable, or restless when not gambling.
If any of these signs sound familiar, consider setting stronger limits, taking a break, or using self-exclusion. Reaching out for independent support can also be a practical and confidential next step.
Self-Assessment and Limits
Checking in with yourself regularly is one of the most effective ways to keep gambling enjoyable. Ask yourself simple questions: Are you playing for fun? Are you sticking to a budget? Are you still comfortable with the time you spend? If the answer is often “no”, stronger controls may be appropriate.
National Casino encourages you to set limits that reflect your personal situation. Depending on what is available to you within your account, you may be able to use the following options:
- Deposit limits: cap the amount you can add to your balance over a chosen period to support budget-based play.
- Loss limits: set a maximum amount you are prepared to lose over a set timeframe to reduce the risk of chasing losses.
- Reality checks: receive periodic reminders of time spent and activity so you can make conscious decisions about continuing or stopping.
- Cooling-off periods: take a short, temporary break from play to reset and return with a clearer perspective.
- Self-exclusion: request a longer break that prevents account access for a defined period when you need stronger protection.
Limits work best when they are realistic and chosen before you start playing, not while you are emotionally invested in a game. If you decide to change a limit, consider setting stricter limits rather than higher ones, and allow time for your decision to settle.
Responsible Gaming Tools
National Casino provides responsible gaming features designed to help you manage time and spending. Availability can depend on your account settings and how you access the site, but we aim to make safer play tools easy to find and use.
- Account limit settings to help manage deposits, losses, and time spent playing.
- Session and activity information to help you monitor recent play and spending patterns.
- Reality-check notifications that prompt you to pause and review your play at intervals.
- Cooling-off functionality that restricts access for a short period when you need a break.
- Self-exclusion options to prevent play for a longer period when you want stronger control.
- Access controls on marketing preferences, where available, to reduce gambling-related prompts.
If you are unsure which tools are available to you, review your account area and responsible gaming pages, and consider applying the most protective settings that align with your needs.
Support and Assistance
If gambling becomes difficult to control, professional support can help you regain stability and reduce harm. Speaking with a qualified counsellor can be beneficial whether you are concerned about your own gambling or someone else’s.
You can contact National Casino customer support at [email protected] for help using on-site responsible gaming tools, including breaks and self-exclusion.
For independent help in Australia, you can also contact external services that are not operated by, affiliated with, or partnered with National Casino:
- Gambling Help Online (information and confidential support services).
- Australian Government – Gambling Support Services (guidance and links to available support options).
- The National Gambling Helpline (1800 858 858), a free and confidential support service for people affected by gambling.
If you feel at risk of immediate harm, consider seeking urgent support through appropriate emergency or crisis services available in your area.
Underage Gambling
National Casino takes underage gambling seriously. Only individuals aged 18+ or older may use the website, create an account, or participate in any gambling activity.
We encourage parents and guardians to remain aware of online activities on shared devices and to keep payment methods, login credentials, and identity documents secure. Underage access can occur unintentionally when devices are shared or left logged in, so proactive steps at home are important.
Parental Controls
Parental controls can reduce the risk of minors accessing gambling content online. If you share devices with family members, consider using protective measures to restrict access to gambling websites and to manage app installations and purchases.
Helpful steps may include:
- Setting device-level restrictions and using account profiles for different family members.
- Using website and content filters provided by operating systems, browsers, or security software.
- Enabling passcodes for app installs and for payment methods stored on devices.
- Logging out after each session and avoiding saving passwords on shared devices.
- Reviewing browser history and installed apps where appropriate and lawful to do so.
These measures are most effective when combined with open conversations about age restrictions, online safety, and the risks associated with gambling.
Tips for Staying in Control
Responsible gambling habits are practical and consistent. The following tips can help keep play enjoyable and reduce the chance of harm:
- Set a budget before you play and treat it as an entertainment expense.
- Decide on a time limit for each session and stop when the time is up.
- Take regular breaks, especially after a win or a loss, to avoid impulsive decisions.
- Avoid gambling when stressed, tired, upset, or under the influence of alcohol or other substances.
- Do not chase losses; if you have lost your budget, end the session.
- Keep track of spending across all gambling sites and activities, not just one account.
- Balance gambling with other hobbies and social activities.
- If you notice warning signs (such as secrecy, borrowing, or repeated overspending), use cooling-off or self-exclusion and seek independent support.
Remember that safer play is not about willpower alone. Using limits and taking breaks are practical safeguards that can support better decisions over time.
Changes to This Policy
National Casino may update this Responsible Gaming page from time to time to reflect improvements to our tools, changes to our operations, or to present information more clearly. Any updates are intended to support safer play and provide accurate guidance on the options available.
We recommend reviewing this page periodically so you remain aware of responsible gaming features and the external support services available in Australia.
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